Privacy & Security

About Instrument Performance Data & Privacy

Send Instrument Performance Data enables a monitoring service in which operational data* for each run are sent to Illumina Technical Support to facilitate troubleshooting and the detection of failure risk, enabling proactive maintenance and maximizing instrument uptime.

Please note that this service:

  • Requires that the instrument be connected to a network with internet access
  • Is set to ON by default and requires an opt-out action to disable sending instrument performance data to Illumina
  • Is reset to ON at software install or upgrade

For more information, see the Illumina Proactive Technical Note.

*Does not include sequence data